Audio Motive Distributors (“AMD”, “we”, “us” or “our”) aims to provide reliable products and after-sales support across its range of vehicle audio, sound, accessories and related products.
This Returns & Warranty Policy explains how customers can request cancellations, returns, exchanges, refunds, repairs and warranty assessments for products supplied by AMD.
This policy applies to consumer purchases made through AMD-operated retail websites and AMD’s Bob Shop marketplace store, subject to the relevant platform’s procedures.
It also explains the process for products supplied directly to dealers. Dealer and trade transactions may be subject to separate written trade terms.
AMD operates the following websites:
The audiomotive.co.za website is primarily a corporate and distributor website and does not provide consumer checkout. Consumer purchases are made through the relevant retail websites or marketplace channels.
This policy does not replace or limit any rights that you may have under South African law.
Depending on the transaction, the following legislation may apply:
Consumer Protection Act 68 of 2008 (“CPA”).
Electronic Communications and Transactions Act 25 of 2002 (“ECTA”).
Other applicable South African legislation.
Where this policy conflicts with a right that cannot lawfully be excluded, the applicable legal right will take precedence.
For qualifying electronic transactions concluded through an AMD retail website, section 44 of ECTA may allow a consumer to cancel a transaction without giving a reason and without penalty within seven days after receiving the goods.
Where this right applies:
The customer must notify AMD of the cancellation within the applicable seven-day period.
The customer may be responsible for the direct cost of returning the goods.
A refund must be processed within the period required by ECTA.
No additional cancellation penalty may be imposed.
Section 44 does not apply to certain categories of transactions, including transactions by way of auction and other specified exceptions under the Act.
For purchases through Bob Shop, the applicable legal position may depend on the type of marketplace transaction. Customers should follow the relevant Bob Shop cancellation or return process and contact AMD where necessary.
Customers should not assume that every purchase made through every sales channel carries the same change-of-mind cancellation right.
If a product is defective, unsafe, damaged on delivery or materially different from what was ordered, contact AMD as soon as reasonably possible.
Under section 55 and section 56 of the CPA, where those provisions apply, consumers are entitled to goods that are reasonably suitable for their intended purpose, of good quality, in good working order and free of defects, subject to the requirements and exceptions in the Act.
In qualifying cases, section 56 provides an implied warranty for six months from delivery. If goods fail to meet the applicable requirements during that period, the consumer may return them and elect an appropriate remedy provided by the Act, which may include repair, replacement or refund.
The appropriate remedy will depend on the circumstances, the nature of the defect and the applicable legal requirements.
A manufacturer’s voluntary warranty may provide additional protection but does not remove applicable statutory rights.
To begin a return or warranty request, contact AMD using the details in section 14.
Please provide:
Your full name.
Contact number and email address.
Order number or invoice number.
Website or platform where the product was purchased.
Product name and model.
Serial number, where applicable.
Date of purchase or delivery.
A clear description of the issue or reason for the return.
Photographs or videos, where they help explain the issue.
Please do not send a product to AMD without first obtaining return instructions or confirmation of the correct return address.
For Bob Shop purchases, customers should also follow the return or dispute process provided by Bob Shop.
AMD may need to inspect or arrange an assessment of a product before determining the appropriate next step.
An assessment may involve:
Confirming the product model and serial number.
Checking the reported fault.
Testing the product.
Checking for physical damage or signs of misuse.
Reviewing installation and connection conditions.
Consulting the manufacturer or authorised service provider.
Where an assessment is required, AMD will explain the next steps and any reasonable arrangements for sending or delivering the product.
An assessment is not, by itself, a decision that a warranty claim is invalid.
Where a claim is rejected, AMD will provide the customer with the reason for the decision and, where reasonably available, the assessment findings.
Where no statutory cooling-off or other legal return right applies, AMD may consider a voluntary change-of-mind return at its discretion.
A voluntary return request should be submitted promptly and before the product is used or installed.
For a voluntary return to be considered, the product should generally be:
Unused and uninstalled.
Complete, including accessories, manuals and supplied components.
In its original packaging, where reasonably possible.
Accompanied by proof of purchase.
Products that have been installed, modified, damaged, used or made incomplete may not qualify for a voluntary change-of-mind return.
These conditions do not restrict a customer’s statutory rights in respect of defective, unsafe or incorrectly supplied goods, or any other return right provided by law.
If AMD agrees to a voluntary return, any agreed handling, collection or return costs will be communicated before the return is finalised. No fee will be imposed where it would be contrary to applicable law.
If you receive an incorrect product, missing item or incomplete order, contact AMD with your order details and supporting photographs where possible.
AMD will investigate the matter and arrange an appropriate correction, replacement, delivery of missing items or refund, depending on the circumstances and applicable law.
Please retain the packaging and supplied components until the matter has been resolved.
If a parcel appears visibly damaged on arrival, customers should photograph the parcel and its contents and notify AMD as soon as reasonably possible.
If a product is damaged during delivery, AMD will investigate the matter with the relevant courier or service provider and arrange an appropriate resolution.
Customers should not discard damaged packaging or courier labels until the matter has been resolved.
This reporting process does not remove any statutory rights that may apply.
Warranty coverage depends on the product, brand, manufacturer and applicable warranty terms.
A product may be covered by:
The statutory implied warranty under the CPA, where applicable.
A manufacturer’s warranty.
An additional supplier or distributor warranty.
A specific written warranty supplied with the product.
The applicable warranty period and conditions should be confirmed using the warranty information supplied with the product or published for the relevant brand.
A voluntary manufacturer warranty may have specific registration, installation, proof-of-purchase or service requirements. Those requirements do not override statutory consumer rights.
A manufacturer’s voluntary warranty may not cover faults or damage caused by circumstances such as:
Incorrect installation or wiring.
Incorrect voltage or electrical supply.
Physical impact, water ingress or exposure outside the product’s specified operating conditions.
Misuse, neglect or failure to follow product instructions.
Unauthorised repairs, modifications or alterations.
Use outside the product’s intended application.
Damage caused by other defective equipment or an external electrical fault.
These are examples of possible exclusions under a voluntary warranty and are not an automatic basis for rejecting every claim.
Each claim must be assessed on its facts. Nothing in this section excludes a statutory right where the CPA or another applicable law provides protection.
Vehicle audio and electrical products should be installed by a suitably qualified person or competent fitment centre in accordance with the product instructions and vehicle requirements.
Customers should retain installation invoices, job cards and relevant supporting documentation.
Where a fault may be related to installation, AMD may request details of the installation and may need to inspect the product or installation before deciding how the claim should be handled.
If an installation voucher or promotional fitment offer was included with a purchase, the voucher’s own terms will apply to the installation arrangement. The product’s statutory rights and applicable warranty rights remain unaffected.
Where a refund is due, AMD will process it in accordance with the applicable law and the payment method or marketplace process used for the transaction.
Depending on the circumstances, a refund may be made through the original payment method or the relevant platform’s refund process.
The time taken for the funds to reflect may depend on the payment provider or financial institution.
Where a refund is approved, AMD will communicate the applicable process and any information reasonably required to complete it.
No restocking, administration or handling fee will be charged where prohibited by law or where it would reduce a customer’s statutory entitlement.
For returns, cancellations, warranty claims or product support, contact:
Audio Motive Distributors
Unit 25, Hilton Office Park
6 Quarry Road
Hilton, KwaZulu-Natal, 3245
South Africa
Telephone: 033 347 3470
Email: reception@audiomotive.co.za
Website: https://audiomotive.co.za/
Please include your order or invoice number and the website or platform where the product was purchased.
Products supplied by AMD directly to dealers are subject to the relevant dealer account terms, quotations, invoices and written trade arrangements.
Dealers should contact their AMD sales representative or the AMD office before returning stock or submitting a warranty claim.
Dealer requests should include:
Dealer business name and account details.
AMD invoice number.
Product description and model.
Serial number, where applicable.
Quantity affected.
Reason for the return or claim.
Supporting photographs, test results or other relevant information.
Stock returns, incorrect orders, damaged deliveries, warranty claims and requests for credit will be assessed according to the applicable trade agreement and law.
A dealer transaction is not automatically treated as a consumer transaction. However, the CPA or other legislation may apply to a particular transaction depending on the parties, the nature of the transaction and the statutory requirements.
No dealer return or credit should be assumed to be approved until AMD has confirmed the arrangement in writing.
AMD may update this policy from time to time to reflect changes in its products, brands, service arrangements, sales channels or legal obligations.
The latest version will be published on the relevant AMD website with an updated revision date.
Any update will not remove a right that has already accrued to a customer under applicable law.